FSW Efficiency Audit Tool

Business Owner

First Name

Number of Techs

Avg Labor Rate ($/hr)

1

"When a high-priority emergency alarm call comes in at 2:00 AM, who answers it?"

"Roughly what percentage of weekend or after-hours inquiries do you think go to voicemail?"

"From initial lead to tech on-site, how many times is a client's name or address typed or written manually?"

2

"When a tech hits an asset on-site, how long does it take them to find the last 3 inspection results? Minutes or Phone calls?"

"How do you currently verify that a technician actually stepped in front of every NFPA valve in the building?"

"How many hours per week do techs spend driving back to the office purely to drop off paperwork or re-type logs at home?"

3

"Out of 10 NFPA deficiencies your team finds today, how many of those actually result in a repair quote sent within 24 hours?"

"How many days typically pass between completing a job and sending the client the NFPA certificate?"

"What is your current system for asking a customer for a 5-star Google review immediately after a successful inspection?"